Mundy Diaz

Economic Justice

2018

From Miami to Los Angeles, Mundy observed a pressing problem visible among people in low-income areas, but particularly among immigrant families and other Latinx families with language barriers. These populations are especially prone to predatory pricing, benefits packages with severe price hikes after “trial” periods, and exceptions in contract policies that use jargon to confuse the consumer. Tech companies take advantage of complicated contract language, enabling them to take advantage of individuals with low monetary freedom, little understanding of technical language, along with contracts only being offered in English which might not be their primary language in the first place. This presents an issue of equity; we need to come up with unique ways to ensure that communities of color are not victims to these tactics, which only perpetuate the cycle of poverty, by increasing families’ tech literacy